Last updated 12 November 2026
These conditions apply when you book a flight or stay through WanderSeat, alongside our Terms of Service.
1. Our role
WanderSeat acts as an intermediary. Your contract for travel is with the airline (under its conditions of carriage and fare rules) or the accommodation provider (under its policies). Bookings are created and ticketed through Duffel Technology Ltd. Payments are processed by Duffel Payments.
2. Prices
Prices are shown in the provider's currency and include all mandatory taxes and fees known at the time, except local taxes or resort fees marked “due at property”. Prices can change until you pay; if the price changes during checkout we stop and ask you to confirm the new price — we never charge more than you approved. Your bank may apply currency conversion or foreign transaction fees.
3. Payment and confirmation
Your card is authenticated with 3-D Secure and charged when the provider confirms the booking. A booking is confirmed only when you see a confirmation with a booking reference. If confirmation fails you are not charged.
4. Traveller information
Names must match passports or government ID exactly. You're responsible for valid passports, visas, transit permits, vaccination and health documents, and for checking entry requirements with official sources.
5. Changes, cancellations and refunds
Whether you can change or cancel, and any fees, depend on the fare or rate rules shown before you pay. Refunds are issued to the original payment method in the provider's timeframe. Where the law gives you a right to a refund (for example when an airline cancels your flight, under US DOT rules, EU Regulation 261/2004 or UK261), we'll help you claim it. For US-originating flights booked at least 7 days before departure, airlines must allow cancellation without penalty within 24 hours where required by 14 CFR 259.5 — contact us immediately.
6. Disruptions and passenger rights
For delays, cancellations, denied boarding or lost baggage, the airline is responsible under applicable passenger-rights laws and the Montreal Convention. For accommodation issues, contact the property and us — we'll escalate with the provider.
7. Package travel
Booking a flight and a stay as separate transactions doesn't create a package under the EU Package Travel Directive 2015/2302 unless we tell you otherwise at checkout.
8. Help
Email support@wanderseat.com with your booking reference.